Customer Support
Help Center
Find answers about orders, Toronto same-day delivery, returns, payments, account support, and shopping with ShopyOn.
Toronto Delivery
Same-Day Available
Available for eligible Toronto addresses and products.
Order Support
Tracking & Updates
Check order status, delivery progress, and shipment updates.
Customer Assistance
Email Support
Contact our team for shopping and delivery assistance.
How can we help?
Orders
Order confirmation, changes, cancellations, and status updates.
Delivery & Tracking
Toronto same-day delivery, shipping times, and tracking help.
Returns & Refunds
Return eligibility, refund timelines, and damaged products.
Payments
Payment methods, failed payments, taxes, and billing issues.
Account
Login help, password reset, addresses, and account settings.
Product Help
Product details, sizing, availability, and item condition.
Toronto Delivery
Same-Day Delivery in Toronto
Eligible products may be delivered within the same day to supported Toronto addresses. Availability depends on the delivery address, order time, inventory, and courier capacity.
- ✓ Same-day eligibility is shown during checkout.
- ✓ Orders placed after the daily cut-off may be delivered the next business day.
- ✓ Customers should provide a complete address and reachable phone number.
Delivery availability
Toronto and eligible nearby areas
Final delivery options and charges appear at checkout.
Orders
Where is my order confirmation?
After your order is successfully placed, a confirmation email is sent to the email address entered during checkout. Please also check your spam or junk folder.
Can I change or cancel my order?
Contact support as soon as possible. Orders that have already been packed, dispatched, or assigned for same-day delivery may not be changed or cancelled.
Why was my order cancelled?
An order may be cancelled because of payment verification issues, incorrect delivery information, unavailable inventory, or other fulfilment limitations.
Tracking and Delivery Updates
How do I track my order?
Tracking details are sent by email when the order is dispatched. Registered customers may also view the latest order status from their account.
What happens if I miss the delivery?
The courier may contact you, leave delivery instructions, or attempt redelivery depending on the delivery method. Additional delivery charges may apply in some situations.
My order shows delivered, but I cannot find it
Check your entrance, concierge, reception, mailbox, safe-drop area, and nearby household members. Contact support promptly if the package is still missing.
Returns and Refunds
How do I request a return?
Contact support with your order number, item details, and reason for return. Products should remain unused, unworn, and in their original condition unless the item arrived damaged or incorrect.
When will I receive my refund?
Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank processing time may vary.
What should I do if an item arrives damaged?
Contact support promptly with clear photos or video of the product, packaging, and shipping label so the issue can be reviewed.
Payments and Billing
What payment methods are accepted?
Available payment methods are displayed during checkout. Payment options may vary depending on the order and delivery location.
Why did my payment fail?
Confirm your billing details, available balance, card status, and verification information. You may also try another supported payment method.
Are taxes included?
Applicable Canadian sales taxes are calculated based on the product, delivery address, and current tax requirements. The final amount is shown before payment.
Account Support
I forgot my password
Use the “Forgot Password” option on the login page. A password reset link will be sent to your registered email address.
How do I update my address?
Update saved addresses from your account before placing an order. For an active order, contact support immediately.
Product Information
How do I choose the correct size?
Review the product size chart and product description before ordering. Measurements may vary between brands and product categories.
Are product colours exact?
Product colours may appear slightly different depending on lighting, photography, and screen settings.
How do I know whether a product is available?
Available sizes, colours, and variants are shown on the product page. Inventory may change until checkout is completed.
Still Need Help?
Send us your order number and a short description of the issue. Our support team will review your request.
Support email: support@shopyon.ca